Contact details

From 1 September 2015 Hammersmith & Fulham Council delegated the administration of its pension benefits and the payment of LBHF pensions to Surrey County Council.

Surrey Pension Services are therefore responsible for handling all pension enquiries from members of the LBHF pension fund and admitted bodies.

Surrey Pension Services can be contacted via "My Helpdesk" as shown below.  Members of the My Helpdesk Team have the knowledge and expertise to deal with a wide range of pensions enquiries.

Before you contact us, please read through our FAQs. Please click on this link to view the ‘Frequently Asked Questions’ document regarding your pension, ABS and/or the ‘My Pension’ portal. 

We will make every effort to provide you with a response as quickly as possible. In order for us to do so more quickly, please provide your national insurance number and date of birth (DD/MM/YY) with your enquiry.

By phone or email to My Helpdesk:

Phone on: 0300 200 1031

All calls are charged at the local rate.

Monday-Friday 9am - 4pm

Email to:

By post:

Surrey Pension Team

2nd Floor Dakota

11 De Havilland Dr.


KT13 0YP

Sending original certificates:

Occasionally you may be required to send original certificates or other documents to Surrey Pension Services.  We recommend you do this via recorded delivery.  If you use this method the documents will be returned to you in the same way.


We are currently not able to receive visitors at our office. Surrey Pension Services remains operational during this time and you can contact us via email, telephone or in writing using the details above.

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